Registration of Details: By purchasing products from Wild Child Kitchen Ltd, you are agreeing to the terms and conditions of sale, which apply to all transactions on wildchildkitchen.co.uk.  Signing up to the service means we must have the following information:

  • Your address, including the postcode of the billing address associated with the payment card
  • Your home telephone number
  • Your email address, so we can supply you with important information, such as your order confirmation and changes to the Wild Child Kitchen delivery service

Wild Child Kitchen Ltd only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent. There are two stages of order confirmation. The first is an on-screen confirmation immediately after the payment has been received, and the second is an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase on our website requires new payment details to be entered. Please ensure that you keep your password secure.

Product Prices: The price of goods charged shall be as quoted on the website at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. All of our food products are zero-rated for VAT. Prices of goods do not include the delivery charge.

Vouchers: Online vouchers may be sent to you if you opt in to receive correspondence via email. You will be given a unique voucher code to enable you to take advantage of any promotion we offer. Please check your voucher expiry dates as they do have a time limit. Unless a time is stated, please assume that the code will expire at midnight (GMT) on the date stated. Most voucher codes will not be valid for use in conjunction with other offers, or on top of product promotions or discounted items (such as the Wild Week Box). If there is a minimum spend for the voucher to apply, the minimum spend amount must be in addition to any promotions, multi-buys or other discounted items. Each voucher code may be used only once per household and Wild Child Kitchen Ltd reserves the right to refuse a sale if fraud is suspected. Different households may receive different offers. The full terms and conditions printed on the voucher apply in addition to these terms so please check before purchasing.

If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame, we are not obliged to re-issue a voucher code or apply the discount retrospectively. We ask that you contact us as soon as you realise that there is a problem with the voucher code. 

Delivery: If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No orders will be returned to the kitchen; they shall be left at the delivery address and chargeable to you, the customer. Special requirements will be followed, but please make sure that they are deemed 'reasonable'. Instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the delivery driver traveling any further.

Cancelling an order (UK Distance Selling Regulations): As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk . Orders can be cancelled any time up until 6pm the day before your scheduled delivery. 

Refunds: If you are unsatisfied with any of the items in your order or any part of the delivery service from Wild Child Kitchen Ltd please contact us at help@wildchildkitchen.co.uk  As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately via the email provided or by phone on 07557984220. We will be happy to exchange or refund any item you feel does not meet our high quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. We will not charge you for the incorrect item. As a startup your feedback is very important to us, and we will always try to accommodate your suggestions or concerns.